Call Center Services

MHSS FAST ANSWER ™

Never miss a call.

Never lose a patient.

Medical & Mental Health inquiries must be answered immediately. We can help!

MHSS Fast Answer™. Answering medical inquiries and emails quickly isn’t just a plus, It’s a MUST.

If your practice struggles to handle all the calls coming in, you could be losing patients.

We work with your team to ensure excellence in the patient experience. We have mastered an advocacy approach in a cost-effective way. It’s all about increasing caller satisfaction and booking more appointments.

REAL PEOPLE = REAL RESULTS

Have one of our patient advocates turn people into patients with our customized call solutions. We handle simple message taking, patient intake, scheduling, consultation appointments and warm transfers for appointment scheduling.

  • U.S. based, real-time answering by caring experts
  • 24/7 call answering or just nights and weekends
  • Never miss an inquiry
"MHSS works WITH your team to ensure excellence in patient experience. Our highly trained advocates are here to take on your workload and protect your digital & advertising investments. We have mastered an advocacy approach in a cost effect way. Its all about increasing your ROI with 24/7 call answering, patient intake and scheduling."
Mindy DiCrosta
Founder

Device Company Pilot Study

A medical device company contracted MHSS to test 40 of their individual offices against our Call Solutions team for overall conversions.

In 37 out of 40 locations, MHSS Call Solutions outperformed the local office in call conversion by an average of 30%- 50%.

"MHSS has been an invaluable partner in optimizing our intake process. Beyond their expertise in TMS, they have also been instrumental in managing our ketamine and ECT patient leads. Through regular meetings and a consistent focus on process improvement, they’ve played a key role in ensuring we deliver the highest quality care to patients seeking treatment. Their dedication to their work and their collaborative, positive attitude make them a pleasure to work with - they are an essential part of our team!"
-BPA